CAN I AMEND MY ORDER?
We can’t amend any order contents after a customer has placed their order.
If you want to CANCEL your entire order before it’s dispatched, please contact us with your ORDER NUMBER as soon as possible to request a cancellation at firstname.lastname@example.org.
If this is not possible or your order has already been dispatched then you can still return the item once you receive it, but you will have to cover the cost of return postage, for which we highly recommend you use a tracked service.
I HAVE NOT RECEIVED A CONFIRMATION EMAIL AFTER ORDER PLACED
Please check your email settings as the email may have been sent to your spam or junk folder. Also you can login to Your Account and look for information there. If you do not find your email or the information at your account, please Contact Us.
DO YOU SEND TO BFPO ADDRESSES?
Sorry, but we cannot currently send orders to BFPO addresses.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We try to process returns as quickly as possible; we will notify you by email once your return has been processed. During busy periods this could take up to 14 days from when we receive the goods.
If you want an update on a return you’ve sent back, then contact us with your order number and Royal Mail returns tracking number. If you need any help, get in touch with Customer Service and be sure to include your order number in any correspondence.
WHICH ITEMS CAN I RETURN?
All items returned must be unopened and unused and still have their original tags. You can return any full priced items purchased within 30 days of receipt for a full refund.
You can return any sale items purchased within 14 days of receipt for a full refund.
I HAVE RECEIVED A FAULTY/INCORRECT ITEM
Please provide the following information:
Product/item number (found on despatch note / order confirmation email)
Photo(s) of the fault.
Please email this info to our Customer Service team via email@example.com. We’ll be happy to help and advise you on what to do next.
HOW MUCH WILL I BE REFUNDED?
You will be refunded the full price that you paid for the goods (excluding shipping) if the items are returned within 30 days with the tags as new. When returning goods that you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold.
I HAVE BEEN GIVEN A GIFT BOUGHT ONLINE I WISH TO RETURN, HOW CAN I DO THIS?
We’re sorry, but without proof of purchase we are unable to accept a return if you were given an item as a gift.
STILL GOT QUESTIONS?
Please get in touch – we’d be more than happy to help. Visit our contact us page.